Thomas Pannerup

Thomas Pannerup

IT Technician Extraordinaire

Name:Thomas Pannerup
Date of birth:
Address:Ringsted, Denmark
Phone:
Email:thomas (at) pannerup (dot) dk

Work Experience

2016 - 2016

1. Onsite Technician at Pandora

NNIT

Mac Specialist
Windows & Office 365 Support
Windows Server Administration

2015 - 2016

2. Field Technician, Technology Services Specialist

FedEx

Maintenance & Repair of custom made hardware
Ad-Hoc IT problems

2014 - 2015

3. Apple Technician

Humac

Responsible for diagnosing, testing and repairing Apple Computers and iDevices
Performing Device Configurations on Apple Mobile Devices
Recorded Problems and resolution details in Apple Global Service Exchange system

2013 - 2014

4. Apple Advisor

Apple

Troubleshooting via Probing questions, Analyzing the information and resolving the customer’s issue
Accurately logged all customer interactions in the Apple iLog management system
Educated customers on support options

Education

2017 - 2017

1. Managing Office 365 Identities & Requirements

PluralSight

MS70-346

2017 - 2017

2. LPI Linux Essentials

PluralSight

(010-050)

2015 - 2015

3. CompTIA A+

Cybrary IT
2015 - 2015

4. CompTIA Security+

Cybrary IT
2014 - 2014

5. Apple Certified Support Professional

Softworld